Refund policy

We have a 30-day return policy, which means you can request a return within 30 days of receiving your item.

Returns are subject to certain conditions: your item must be in the same condition as when you received it—unworn, unused, with tags attached, and in its original packaging. You must also provide a receipt or proof of purchase.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at myrovmen@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at myrovmen@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at myrovmen@gmail.com.

To initiate a return, please contact us at myrovmen@gmail.com.

If we approve your return, we will send you a return shipping label along with instructions on how and where to send the package. We do not accept items returned directly without a return authorization.

If you have any questions about returns, feel free to contact us at myrovmen@gmail.com.

Damaged and Defective Items
Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, please contact us immediately so we can assess and resolve the issue.

Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gas products. If you have questions or concerns about a specific item, please contact us.

We’re very sorry, but we do not accept returns of promotional items or gift cards.

Exchanges
The fastest way to ensure you receive the item you want is to return the item and purchase the new item separately once the return is accepted.

EU 14-Day Cooling-Off Period
Notwithstanding the above, if the item was shipped to the EU, you have the right to cancel your order or return the item within 14 days without giving a reason. As mentioned above, your item must be in the same condition as when you received it—unworn, unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your returned items to inform you whether your refund has been approved. If approved, the refund will be credited to your original payment method within 10 business days. Please note that your bank or credit card company may also require some time to process and post the refund.
If you have not received your refund within 15 business days of our approval of the return, please contact us at myrovmen@gmail.com.